One dark night in 1982, a British Airways 747 unwittingly flew through the ash plume from the eruption of a volcano in Indonesia. This had, as you might expect, a somewhat deleterious effect on the performance of the aircraft, to wit: It conked out entirely. While his command cruised relentlessly toward the Indian Ocean, and his first officer and flight engineer labored mightily (but as of that moment fruitlessly) to restart at least one of the 747's engines, Captain Eric Moody got on the public address system and calmly made what may well have been the greatest announcement in the history of airline travel:
"Ladies and gentlemen, this is your captain speaking. We have a small problem: All four engines have stopped. We are doing our damnedest to get them going again. I trust you are not in too much distress."
And that, boys and girls, is how you do that. That's right up there with, "I am just going outside; I may be some time." (Albeit with a happier ending, since Moody and his crew did eventually get the aircraft working again and were able to limp into Jakarta with no casualties.)